Sunmark Federal Credit Union Reviews

1.5 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

1 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Jan 30, 2017
Do not get a mortgage here!
Anonymous Account Holder

**** in the Latham office is terrible.  He will lose your paperwork. He will lose your bank statements.  He will yell at your over email.  *******, the head of mortgage operations, is nice and organized.  However, she will tell you that she lcoked in interest rate for another month, when in actuality she only locked it for another week.  Then, you will get a call the day before you are scheduled to close telling you that your interest rate expires that day.  The mortgage operations department needs to be overhauled.  It's terrible...

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Jan 03, 2017
Worst handling of a mortgage
Anonymous Account Holder

As a bank they are so,so. My checking has been hacked in the past twice but they replaced the money fast. As for the mortgage department, they never answer the phones when you call. Not at all loyal to a 20 plus year member, full of excuses and the over the top "cheer leader" voices they use when you do finally talk to them are just aggravating. I will be looking for another bank soon. In today's competitive market you would think speed and efficiency would be forefront! 

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