Sunmark Federal Credit Union

1.7 out of 5 stars
3 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Jan 30, 2017
Do not get a mortgage here!
Anonymous Account Holder

**** in the Latham office is terrible.  He will lose your paperwork. He will lose your bank statements.  He will yell at your over email.  *******, the head of mortgage operations, is nice and organized.  However, she will tell you that she lcoked in interest rate for another month, when in actuality she only locked it for another week.  Then, you will get a call the day before you are scheduled to close telling you that your interest rate expires that day.  The mortgage operations department needs to be overhauled.  It's terrible...

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Jan 03, 2017
Worst handling of a mortgage
Anonymous Account Holder

As a bank they are so,so. My checking has been hacked in the past twice but they replaced the money fast. As for the mortgage department, they never answer the phones when you call. Not at all loyal to a 20 plus year member, full of excuses and the over the top "cheer leader" voices they use when you do finally talk to them are just aggravating. I will be looking for another bank soon. In today's competitive market you would think speed and efficiency would be forefront! 

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Apr 19, 2016
Terrible Mortgage services
Anonymous Account Holder

They don't actually provide your mortgage, they farm it out to a company called Midwest Mortgage or something.  The company is terrible.  They took 2 months to send me payment information, then they send a form where you can set up automatic deduction of your loan payments.  Read the fine print, they charge you $70 to set up the auto deductions and a fee for EVERY payment.  As if they aren't getting enough out of closing costs and interest, they have to stick it to you another way.  So I thought I was being clever and set up my bank to send payments every 2 weeks so it would be free.  Well, just got a call from Midwest telling me that they don't accept partial payments, so I have to send the whole amount or pay their fees.  Also, when they notified me that they rejected me payment, they wanted to charge me $15.00 to pay over the phone.  I am dumping this mortgage as soon as I can and refinancing!

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