There is no customer service and the individual branches have no responsibility to pick up their phones. To get anything done you've got to go the CEO and or his Regional Vice Presidents. Interest Rates are very good, but service and stress of trying to communicate makes it almost not worth being a member. There is No Reason the Credit Union should have such poor detached employees. I'm assuming they are all paid very poorly and or they wouldn't be so indifferent, rude, curt, and indifferent.