i have been with this bank for 5 years. the cusomter service is always quick and helpful. the tellers are always smiling and friendly and have repeatedly gone above and beyound for me. I've never had an overdraft fee with them or any hidden fees. i even had zero dollars in my account for like 4 months and it was no problem. they arent like the other big and scary banks and over the years they have earned themselves a very loyal customer.
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There is no customer service and the individual branches have no responsibility to pick up their phones. To get anything done you've got to go the CEO and or his Regional Vice Presidents. Interest Rates are very good, but service and stress of trying to communicate makes it almost not worth being a member. There is No Reason the Credit Union should have such poor detached employees. I'm assuming they are all paid very poorly and or they wouldn't be so indifferent, rude, curt, and indifferent.