Simply wanted to expand our existing equity loan and had multiple issues with getting all the documents signed and signed again. Finally closed on it after multiple delays and was told our existing automatic payments would remain as well as additional automatic principal payments. Automatic pricipal payments didn't happen and when I enquired about them and was told those payments would need to be made from another bank or to mail in a check. Kind of strange since it was working just fine with the previous equity loan with them. Feels like they make this stuff up as they go. Not very professional. Would never use them again.