Credit Union Reviews Advertiser Disclosure

St. Mary's Bank

1.0 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

1 5
Collapse

These reviews were written by current and former account holders in the last year.

Jan 10, 2017
Incompetant in renewing equity loan
Anonymous Account Holder

Simply wanted to expand our existing equity loan and had multiple issues with getting all the documents signed and signed again. Finally closed on it after multiple delays and was told our existing automatic payments would remain as well as additional automatic principal payments. Automatic pricipal payments didn't happen and when I enquired about them and was told those payments would need to be made from another bank or to mail in a check. Kind of strange since it was working just fine with the previous equity loan with them. Feels like they make this stuff up as they go. Not very professional. Would never use them again.

more ...
Jun 04, 2016
Anonymous Account Holder

Worst bank I have ever dealt with. They screwed my mortgage up by a processing error when they converted to a new system. They lost payments that cleared my account. After 6 months of trying to get someone to respond to written requests, emails and unanswered phone calls they still have not fixed my account. As a result of their processing errors they have ruined my credit. They keep saying they will fix but this still is not done. I would recommend taking your money out or refinance your loans. Worst customer service and rude. I am dumping them and possibly seeking legal action. But I will be vocal and let everyone know where I can that this bank sucks run away from them quickly before they screw up your finances too.

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations