Santander Reviews
Mar 16, 2017
Santander Screwed up Identity Validation

I wanted to open a checking account online with Santander Bank. as a part of the verification application asks to answer personalized questions about one's recent financial or personal activity. There is nothing unusual about this - every online bank has this process of identity verification. What was unusual is that every question presented to me was not about any of my activity, i.e. all choices were a total miss.

Having failed in that, bank asked me to upload pics of my identification. I uploaded US Passport and my state driver license. In a couple of days I received a notice of a denied application based on inability of validating my identity.

With a Santander Bank, I wasted my time, put a blemish on my credit report, and gained nothing. Bad business!!!

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