Santander Bank Reviews

Santander Bank Reviews
2.0 out of 5 stars
8 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Jun 17, 2020
Predatory loan company
shmlt Account Holder

The most dishonest company Ive seen.  I was approved through my bank, but at the dealership was talked into financing with Santander by the finance person at the dealer who told me a lower interest rate than my bank.  I stupidly didnt look at the paperwork until I got ready to make the first payment and see that its actually an insane credit rate. Santander constantly robo calls with a dead line when answering.  I have made 2 payments that have cleared my bank, but are not showing on my account.   I am on day 2 of trying to contact someone.

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Apr 22, 2020
Fair
oceanbreezesue Account Holder

I bought a car at ford dealership. Santander is the bank that accepted me. I paid all my payments on time or early and then I refinanced my car. No problems at all. Santander reported it on my credit report as paid on time/paid in full. When I read about santander after I got the loan it scared me to death. But I suppose if you make your payments on time you wont have any issues. At least i did not.

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Apr 21, 2020
LYING .CORRUPT, PUPPETS!
Mowgli457 Account Holder

OMG THIS IS BY FAR IN ALL MY YEARS OF BANKING THE WORST BANK I HAVE EVER DEALT WITH !  I AM PLEADING W YOU BEFORE YOU MAKE A TERRIBLE MISTAKE STAY AWAY FROM THIS SPANISH OWNED BANK WHOS QUALIFICATION FOR EMPLOYEES ARE BUFFOONS AND BELOW !  7 WEEKS NOW I HAVE TRIED CONTACTING SANTANDER , THE NEW MORTGAGE CO THEY JUST HIRED WHICH IS LAUGHABLE , THE NEW MORTG CO CHANGED THE RULES ON MY MORTGAGE !!!!  A NEW CO. SANTANDER DIDNT CARE OH SORRY THEY DO THE MORTGAGE SIDE OF  SANTANDER NOW ! THEY DIDNT CARE ONE BIT THAT A 63 YR OLD SINGLE WIDOWED WOMAN COULD LOSE THEIR HOUSE OVER THIS "LITTLE" CHANGE !!!! NO ONE CALLS YOU BACK , THEY SEND THREATENING LETTERS EVEN AFTER YOU HAVE CALLED REPEATEDLY TRYING TO RESOLVE THE ISSUE . GO READ THE REVIEWS , 86 % BAD ON THIS SITE , 91 -YES 91 % ON ANOTHER SITE OF 1 STAR RATINGS !!!  THE GOVERNMENT NEEDS TO STEP IN AND HELP THE CONSUMER HERE BECAUSE OUR HANDS ARE TIED !  I HAVE CONTACTED BOTH THE BBB AND THE ATTORNEY GENERALS OFFICE FOR HELP BUT WITH COVID GOING ON I FEAR IT WONT COME SOON !!  PLEASE I AM NOT DOING THIS OUT OF SPITE JUST AS A WARNING DO YOUR RESEARCH !   SPAIN DOESN'T GIVE A RATS *** ABOUT AN AMERICAN FAMILY WITH THE BIGGEST INVESTMENT OF A LIFETIME -OUR HOME !!  WHAT I HAVE GONE THRU BORDERS ON INSANE ! A MORTGAGE SPECIALIST FROM ONE OF THE BRANCH OFFICES MET ME AT A LOCAL SANTANDER HE SAT FOR AN HOUR AND A HALF AND COULDN'T FIGURE IT OUT !!!!!!  THEY SENT ME AWAY PROBLEM UNRESOLVED !! WHAT BANK DOES THIS ??  I ASKED THEM TO ESCALATE THIS TO A SUPERVISOR , NEVER HEARD ONE SINGLE WORD !!! THIS BANK IS CORRUPT , STAY AWAY SO NO ONE HAS TO GO THRU WHAT I HAVE . I REALLY THINK WHEN I SIT DOWN TO START THE CALLING EACH WEEK ON MY ONE DAY OFF THAT I AM GOING TO HAVE A HEART ATTACK WITH THE ANXIETY I HAVE EACH TIME !  EACH WEEK I GIVE MYSELF 90 MIN TO RESOLVE THIS SAME ISSUE - EACH WEEK AT THE END OF 90 MIN NOTHING HAS BEEN FIXED , SOMETIMES IN 90 MIN I HAVENT EVEN TALKED TO A LIVE PERSON ! 

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Apr 02, 2020
Absolutely awful. Rip offs
Serene1234 Account Holder

Do not go anywhere near this place. They don't care about you you're just a $$ to them.

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Mar 06, 2020
Absolutely Disgusted
WiscoGuy Account Holder

Santander Consumer recently purchased my auto loan from Gateway One Lending and Finance, and erroneously reported my account closed to the credit bureau, causing my credit score to drip 59 points instantly. After a call to their customer service line, I was told that I must provide them with a formal mailed complaint before they can do anything to corect it. Absolutely rediculous and they need to be investigated! How does this even happen?! I recomend never getting involved with this shady organization.

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Mar 09, 2020

The same happened to my credit. They closed the account no new account added yet. I called and they told me to call back.

 
Sep 05, 2019
Bfree589 Account Holder

This is by far the worst company I have every dealt with! I will never do any future business with them. They outsource calls, they constantly transfer the call constantly and today I’ve been trying to get in contact with a representative for the past hour. The phone just rings and then hangs up or I’ll get to the prompts but then it hangs up on me 

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