Santander Bank Reviews

1.2 out of 5 stars
43 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Aug 17, 2017
Your money could disappear.
Anonymous Account Holder

This bank is awful. They put holds on your money after it becomes available and do not tell you. Then say it's your problem and you will now be responsible for overdraw fees. When asked why this happened they say "I cannot access that information." They are a scam to get your money and they have horrible customer service.

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Aug 16, 2017
These people are crooks and uncooperative
Anonymous Account Holder

I had a loan for my vehicle held through Santander. They were not willing to work with me on a late payment, so they repossesed the vehicle. On top of that, a few years later I got financially settled and requested to settle my debt with Santander, we agreed to a cost and I made a good faith payment and made 1 of 12 payments we agreed to over the phone. After the first payment, I received a letter in the mail about my account being sold to another debt collector, I called to see about the situation, and they do not see any record of my payments, yet it was taken out of my bank and not refunded either. Called again to see a refund of my money and they can take my loan and shove it, could not even cooperate with that. Do not use this "bank/financial institution"

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Aug 15, 2017
VERY unmilitary friendly
Courtney192665 Account Holder

This bank is very unmilitary friendly. They are making me jump through hoops just to get the vehicle boarded to take overseas. The WORST bank I have EVER dealt with 

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Aug 02, 2017
Truck loan
policeofficer222 Account Holder

Had financed a truck through this bank, its the worst company ever. They said my truck payments were 50-90 days past due I have recites showing it was paid on time. I paid the truck off it still shows that I was late I explained to them and showed proof I was never late and they refused to fix my credit that they messed up. Please don't ever use this bank for anything they will screw you from the day you sign your name on the dotted line 

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Jul 11, 2017
Anonymous Account Holder

They have system that makes online banking confusing and their customer service phone line have no real authority to help any problem.  The worst bank I've ever dealt, I'll keep my Chase and Amex I don't care about Santander's promos it's the worst trap and I hope this Fails completely

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Jun 28, 2017
Anonymous Account Holder

rates are ridiculously high

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Jun 26, 2017
Don't even consider this bank
Anonymous Account Holder

They love making things difficult for their customers. Their signup process is a breeze, but it's what follows that is the issue. They send close to 12-13 unmarked envelopes to your home after opening the account and each one needs to be opened and addressed immediately otherwise they threaten to close your account. Their customer service reps cannot help you with anything, they direct you to go to a branch which is open from 9am-5pm, so if you have a job, forget making it into the branch to talk to someone. (Who has jobs these days anyway right?) I've been just simply trying to make a payment to my personal loan at the bank and they won't let me. Ridiculous bank, not sure why it even exists, just go to Bank of America, TD, or Chase to get some good service. Maybe even consider Wells Fargo for yourself, definitely would be a better choice. 

They don't notify you of holds or other items that are important. You will have to go to the bank and ask a banking agent to find out IF you have a hold. I forgot to send in the signature card, and they never notified me, but when I stepped into the bank, they told me my account was closing because the form wasn't sent in. Terrible bank, they should have just let it crumble before the acquisition by Santander Spain. 

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Jun 14, 2017
Good customer service
Niki0429 Account Holder

There are no local branches for me (Midwest) but opening an account online was quick and easy. Ultimately I closed it because I was trying to simplify my finances.

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Jun 09, 2017
Worst bank ever
Anonymous Account Holder

Had an Auto loan for two years, paid it off, and was told i have to wait 45 days for an overage check!!

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May 16, 2017
They are crooks!
cebollita3 Account Holder

I have a loan with Santander and they are absolute crooks. You can never pay on your principal. Not to mention their "inconvenience" fee of $10.95 just to make your payment! I have paid on this loan for approximatley 2 years and can't even touch the principal. They find ways to charge you more and more. I sent a payment in the mail and they signed for it on the 5th. They didn't process the payment until the 10th and then charged me more interest because it sat in their mail room and did not get processed until 5 days later causing my payment to be late. When you try to call customer service they treat you like they are better than you and just talk down to you. I will never do business with this company ever again and I reccomend staying as far away as possible. You will pay thousands in fees and interest and not touch your loan. 

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