PNC Mortgage Reviews
Oct 04, 2016
Worst customer service ever!
1 Contributions 0 People Helped

Supposedly a FHA streamline refinance for a shorter term and lower interest rate, really a waste of three months of my time. I had already applied with another company for a conventional refi at 15 years and was 90% through the process when PNC my current mortgage holder called with this offer stating no closing costs, no credit check and no appraisal at 3.5% for 15 years. I thought well they already hold my note so I can be loyal and stick with them. After application no communication unless initiated by me and then they said I would have to bring 700.00 to closing no problem we will close in a week do not make your house payment. Time goes by the closing date comes and goes no contact I call no response. Then a week later I get a call saying that I have to bring 2200 to closing but no date is set. Then i get a letter saying 4600 to closing still no date set. then 2200 then 4600 then none then today 1506.42 and get this I have to pay PMI on a note that I have been paying on for 16 years. And the "underwriter" says that I have to provide bank statements for the past two months. Are you f****** crazy, what the hell is wrong with those people. I told her forget it withdraw my app after 3 mos and PNC can get lost. I am turning in all correspondence to my state banking board and the Federal Reserve consumer help. PNC is the worst mortgage company on the planet.

No communication

No help

Complete failure!

they suck

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