PenFed CU Reviews
Apr 12, 2017
Mortgage Servicing is Despicable!
Anonymous

I have a mortgage with PenFed and wanted a reappraisal so that I could get PMI removed from my loan.  Based on recent home sales in my neighborhood, I have about 78% equity in my house.  I called and the rep told me I had to send an email, which took TWO WEEKS for a response that told me my house would have to appraise at a price that amounts to 70% equity, which is NOT what federal law says.  I responded to the email to ask why and for more info, but it has been days and still nothing heard...

more ...