I called them for a quote because they offered 100k bonus points for Venture Card holders. I am a very low key guy...this guy berated me because I said I had reservations because I couldn't deal with a local branch. He made fun of me and asked if I had internet...or something to that effect. I explained real estate is local and that is important for me(i used to be a realtor). I have never experience such rudeness and unprofessionalism. No thanks.