I bank with them and have never had any issues with them whatsoever. Really great online website to make going to the bank redudandent for everyday needs and you can call for any questions you may have had.
I had the unfortunate experience to loose my card, fortunately there was no fraud, but in dealing with Golden 1 customer service I discovered that G1 and the card provider are quite disconnected. After waiting 3 weeks for a new card I again called "customer service," the young woman who "helped" me cavilerly stated she would order a new one. I stopped her, why would I trust that nod asked her to close the account, she asked all accounts? You know, now that she mentioned it that is not a bad idea.