I had been banking at a local bank in my area for years, until I decided I wanted to branch out to a different bank because of the amount of traveling I do. I went with Golden1 because my sister had an account with them and loved them, also because everyone hypes credit unions because of the low interest rates they have. Well I opened my account, which I was promised free checks with. They charged me, not once but twice, with check fees, and I had to contact them both instances to have it reversed, as I was promised free checks. I also wanted to apply for their credit card because of the low interest, but was declined. I have perfect credit and was declined. They said I should sign up with a co-signer. I’m unimpressed with their customer service, and the service in general.
I had the unfortunate experience to loose my card, fortunately there was no fraud, but in dealing with Golden 1 customer service I discovered that G1 and the card provider are quite disconnected. After waiting 3 weeks for a new card I again called "customer service," the young woman who "helped" me cavilerly stated she would order a new one. I stopped her, why would I trust that nod asked her to close the account, she asked all accounts? You know, now that she mentioned it that is not a bad idea.