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The Golden 1 Credit Union

2.7 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5
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These reviews were written by current and former account holders in the last year.

Nov 07, 2016
Great customer service
Anonymous Account Holder

I bank with them and have never had any issues with them whatsoever. Really great online website to make going to the bank redudandent for everyday needs and you can call for any questions you may have had.

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May 10, 2016
Anonymous Account Holder

I had been banking at a local bank in my area for years, until I decided I wanted to branch out to a different bank because of the amount of traveling I do. I went with Golden1 because my sister had an account with them and loved them, also because everyone hypes credit unions because of the low interest rates they have. Well I opened my account, which I was promised free checks with. They charged me, not once but twice, with check fees, and I had to contact them both instances to have it reversed, as I was promised free checks. I also wanted to apply for their credit card because of the low interest, but was declined. I have perfect credit and was declined. They said I should sign up with a co-signer. I’m unimpressed with their customer service, and the service in general.

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Dec 22, 2015
Money hungry
Anonymous Account Holder

I've been a member since 2004 and have no problem at all because I've done everything on time. Until recently, without notice they were trying to charge off a loan that I cosign but have no idea that it was charge off until they decided to close my account. I was trying to work with them because we have file a insurance claim for the loan a couple of months back. But due to their incompetent, we have to file it twice. Now, while in the process of it all, they put a hold on my account which is being force to closed in a few day and I can't even get to my money. I've call customer care and walkin and they just keep telling me to cal this and that number without a result. 

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