They can talk to you anyway they want to and not provide assistance. I called due to a lost credit card and was met with a rude employee who snarkly stated the obvious and refused to give me information on where the card was mailed to. i ask for a supervisor and she disconnects my call. i call back and a rep gets me to a supervisor who tells me that they cant see who i just spoke to on the phone in reference to my account. if you have rogue employees and no way of tracking customer complaints that is dangerous. i cant think that to be true and that the supervisor lied to me in order to get me off of his phone. he told me to mail in a letter. I am closing my accounts and will not recommend first tech to anyone.