I had issues with ESL two years ago when they deposited our tax return in the wrong account and gave us he run around and blamed turbo tax for a month until we went there numerous times and demanded answers over and over! Now we find out (bank did not notify us) that someones used our debt card info and made several purchases out of state and made our account negative. I contact them and I have to wait until pending transactions go through and then call them back to dispute it and it will take 10 days!!! Are u kidding me?! What am I suppose to do? I have bills to be paid and a family to take care of. Very disappointed and think it's time to leave!
A joke!
I had issues with ESL two years ago when they deposited our tax return in the wrong account and gave us he run around and blamed turbo tax for a month until we went there numerous times and demanded answers over and over! Now we find out (bank did not notify us) that someones used our debt card info and made several purchases out of state and made our account negative. I contact them and I have to wait until pending transactions go through and then call them back to dispute it and it will take 10 days!!! Are u kidding me?! What am I suppose to do? I have bills to be paid and a family to take care of. Very disappointed and think it's time to leave!