Our mortgage was sold to Dovenmuehle so I had no choice. They lost my first payment, wouldn't change my mailing address and wouldn't send me a payoff statement when I want nothing more to do with them. I've spent literally hours on the phone with them trying to resolve issues and we were only sold to them in June of this year. To get my mailing address changed, I wrote them in August, faxed them, emailed three times and spoke to quite a few customer service reps and supervisors. It was finally changed today when I got a rep who was willing to go look for it and change it. She found the written notice from August! Doesn't anyone do their jobs anymore? Obviously not this company. Steer clear of this company if you can!!!