My previous mortgage loan was purchased by Dovenmuehle in July 2016. I was petrified and expected the worst since all of the reviews of this company are pretty scary/awful. I have to say, so far everything has been perfectly fine. I always pay on time through my personal banks online bill pay service, not the Dovenmuehle service. My bank sends the electronic payment on the 26th of every month, and I see that Dovenmuehle always receives and posts the payment to my account within 24 hours. So far, so good!
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This servicer not only provides inaccurate information for your loan, they are slow in correcting the problems and FAILS to respond and help the home owner in a timely manner. You will receive so much confusing paperwork from them on a monthly basis, it is our belief that it is provided in an efort to keep you uninformed. Even when you mek the time to contact them and provide supportive documentation by way of fax...tey take forever to address the concern and respond. Also when it comes to excess funds in your escrow account - they tend to delay (as long as possible) rthe release of those funds. As a buyer who may be financing or during a re-fi INSIST that your processor guarantees (in writing) that the loan will not be placed with them. Make it a condition of the loan so you can avoid frustrations and inconveniences.