I'm sure they will help you to get credit card with very good CL as 5K and process you loan quickly and give you the good rate comapre to other banks and credit union.
But, by the time you are a customer with them - then you horrible story will start. Try to ask them to do anything for you. they will give you one standard answer "THIS IS OUR STANDARD"
otheerwise if you insist to them, customer service will ask you to call that department related to your question.