I don't understand these negative reviews. I was jus starting to rebuild credit, I had a a pretty low score.. DCU got me back on track with a auto loan at 3.74 down from my 27.99.. Got me a 5k card with 13.5 intrest. Those rates are unheard of with someone with credit like mine was. Now I am abot to buy a house, many thanks to DCU with their giving me a chance and allowing me to rebuild my credit with them. Recently got a personal loan for $5,000.00 the money was in my account the day after replying, I never even had to go to the branch.
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If you move from out of their area or plan to move away from the area you should AVOID. Their web app goes down constantly and it is impossible to transfer money from outside area bank in a timely manner. All I wanted to do was wire transfer 10k from my original bank to DCU to buy a truck. They made it an absolute end-to-end nightmare. Website never works, and employees are nice but unhelpful. Why they can't allow wire transfers the easy way like every other bank I don't understand. Take it from me, if you need to transfer money to a DCU account from another bank there will probably be a bunch of issues and poor assistance. It's INSANE.