Citadel FCU Reviews
Aug 03, 2017
Not obligated to send to send a bill

My HELOC is 39 days overdue.  I got a call on my cell phone from them and they didn't leave a message.  I called back and they said my HELOC was 39 days over due.  I asked if they sent out sa bill and they said they are not obligated to send me a bill, its my responsibility to pay it!  They also said they left several messages on my home phone.  I DO NOT HAVE AN ANSWERING MACHINE ON MY HOME PHONE...

Customer service sucks.  Get transfered to VM all the time.  Really dissappointed with this company.

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