Citadel FCU Reviews

1.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Aug 03, 2017
Not obligated to send to send a bill
Anonymous Account Holder

My HELOC is 39 days overdue.  I got a call on my cell phone from them and they didn't leave a message.  I called back and they said my HELOC was 39 days over due.  I asked if they sent out sa bill and they said they are not obligated to send me a bill, its my responsibility to pay it!  They also said they left several messages on my home phone.  I DO NOT HAVE AN ANSWERING MACHINE ON MY HOME PHONE...

Customer service sucks.  Get transfered to VM all the time.  Really dissappointed with this company.

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Jun 23, 2017
Horrible fraud department.
WG19 Account Holder

Horrible customer service.

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Jun 07, 2017
Website is useless
Anonymous Account Holder

I tried for two months now to get my car loan on auto pay....and still nothing. Calling, website and customer service are all poor. They told me it was updated. No it wasn't as I am still writing checks. I never had an issue with my previous car loan lender. I won't bank with them once my loan is done.

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