Citadel FCU Reviews

1.2 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Aug 03, 2017
Not obligated to send to send a bill
Anonymous Account Holder

My HELOC is 39 days overdue.  I got a call on my cell phone from them and they didn't leave a message.  I called back and they said my HELOC was 39 days over due.  I asked if they sent out sa bill and they said they are not obligated to send me a bill, its my responsibility to pay it!  They also said they left several messages on my home phone.  I DO NOT HAVE AN ANSWERING MACHINE ON MY HOME PHONE...

Customer service sucks.  Get transfered to VM all the time.  Really dissappointed with this company.

more ...
Jun 23, 2017
Horrible fraud department.
WG19 Account Holder

Horrible customer service.

more ...
Jun 07, 2017
Website is useless
Anonymous Account Holder

I tried for two months now to get my car loan on auto pay....and still nothing. Calling, website and customer service are all poor. They told me it was updated. No it wasn't as I am still writing checks. I never had an issue with my previous car loan lender. I won't bank with them once my loan is done.

more ...
Feb 10, 2017
WilliamScreenname Account Holder

I've been with the for 4 years and service has been slipping.  Its always a run around with them.  

more ...
Jan 18, 2017
rcarozza Account Holder

Rate isn't bad, but their website is useless, and their customer service is even more useless.  I can't actually pay my bill because after attempting to link my bank account on the website, emailing the company, AND calling the company, it still hasn't been completed.  So in spite of spending approximately 3  hours trying to get this company to  let me pay them, I still am no closer, and probably will not be able to pay for my due date, which will negatively affect my credit in spite of the fact that I WANT to pay and have made every effort possible to do so.  TERRIBLE COMPANY, AVOID AT ALL COSTS!

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations