I have been a member of Citadel for 30 years. Their employees have always been very friendly, and treat you like family. I have had some loan requests approved and others denied. They are tough but have always been fair in there decisions and explanations for their decisions. The one thing that stands out is the Interest Rates they charge have always been lower than the competition. I prefer to use Citadel for all of my credit needs.
Ratings by Category
Most Helpful Positive Review
Most Helpful Negative Review
Basic needs are met. But they charge for using other ATMS (even at Wawa whch is famous for no ATM Fees) so beware of that. Mobile technology is a little behind, onlne banking is cluttered. Maybe I am spoiled because I also do banking with Charles Schwab Bank which is the best bank ever, the only problem is Schwab does not accept cash deposits so that'y why I bank at Citadel. Schwab is to Benz as Citadel is to Geo Prism. But seriosuly read the fine print and know that Citadel is going away from credit union values and more towards profit and exploiting their "members".