Chase Reviews
Sep 29, 2016
Deceptive Redemption Rules
1 Contributions 0 People Helped

**The club level upgrades will not apply if you need to book your room through a corporate travel service.  They only will honor the upgrade if you book directly with Ritz (and in my case pay more)

**There is a whole class of hotels - Ritz Reserve - where you may not redeem points AT ANY LEVEL.  If you want a Reserve property room, you have to convert to cash first at lousy rate - then use the cash for your reservation.  For example, my 460,000 points would be good for exactly one night at the Ritz in Dorado Beach Puerto Rico.

Do I feel betrayed?  Wow.  Went from loving this hotel chain to canceling my relationship in just one night.  

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Oct 07, 2016
ok card bad costumer service

watch out because they charge all of you purches on this card even if you choose a different one and when you call customer service for help they say they cant help you 

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Feb 25, 2016
It Beggars the Imagination

My husband seperated from the military and we closed the card and moved out of county. A few months later we find out that they received a request from someone (they couldn't tell us who) to reopen the card and gasoline was purchased in a country we don't live in anymore and haven't visited. When I called to explain that it was obviously a fradulent charge they suggested that my husband may have a woman in that country and I should make sure he didn't reopen the card for her.

A+ service.

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Sep 17, 2016
Terrible customer service

I have an 815 credit score and  pay all cards completely each month. They cancelled my one card due to inactivity, but the worst part was that when I questioned the reason  they kept repeating the same standard line and treated me as though I was a deadbeat. Funny they keep offering me a personal banker because I have a high savings balance!

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Oct 26, 2016
Good card.
1 Contributions 1 Person Helped

I had a score of 650 and saw the offer with a good approval. Applied got approved for 1,500, which I was surprised I have 2 other credit cards half way to the limit. I love the rewards. Paid 500 dollars in bills got 150 back in rewards which I return just paid on my bill. Havent had any problems otherwise. Would recommend this card.

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