**The club level upgrades will not apply if you need to book your room through a corporate travel service. They only will honor the upgrade if you book directly with Ritz (and in my case pay more)
**There is a whole class of hotels - Ritz Reserve - where you may not redeem points AT ANY LEVEL. If you want a Reserve property room, you have to convert to cash first at lousy rate - then use the cash for your reservation. For example, my 460,000 points would be good for exactly one night at the Ritz in Dorado Beach Puerto Rico.
Do I feel betrayed? Wow. Went from loving this hotel chain to canceling my relationship in just one night.