Chartway FCU Reviews
Apr 11, 2017
They don't make it easy to pay!
Anonymous

I refinanced an auto loan through Chartway and I'm now regretting it. They don't accept online payments (unless you have a deposit acct with them that you can pay from). They now charge you a $5 fee to pay over the phone. They only send a statement/bill every 3 months instead of monthly, which has caused me to be late on my payments several times as I was not aware I wouldn't be getting a monthly bill. Yes, I can go into one of their "partner" branches but it's not at all convenient for me! Oh, btw, the partner branch near me is the credit union I had BEFORE I refinanced with Chartway. Funny ole world, ain't it?

I would not recomment doing business with this place, at least not for an auto loan. 

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