Chartway Federal Credit Union Reviews

1.7 out of 5 stars
7 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

May 13, 2017
Serious erosion in service quality
Anonymous Account Holder

There was a time when this credit union cared about its members. However, in recent months, I have noticed a sharp decline in service and overall caring and have moved the bulk of my business elsewhere.

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Apr 28, 2017
Horrible and greedy
Anonymous Account Holder

We had to go through this bank for a truck loan and we had to return the truck. We said we would pay back the money WHEN WE HAD IT! They agreed and now we are getting a letter from a collection agency instead of you knownthe bank asking what's going on...if we can set up payments yet. Now they won't even be civil towards us even though THEY never even gave us the information in order to send the money once we financially could. NEVER WORK WITH THIS BANK! They are horrible and greedy! They say they have your back when in fact all they want is your money even though you can't pay right away! 

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Apr 11, 2017
They don't make it easy to pay!
Anonymous Account Holder

I refinanced an auto loan through Chartway and I'm now regretting it. They don't accept online payments (unless you have a deposit acct with them that you can pay from). They now charge you a $5 fee to pay over the phone. They only send a statement/bill every 3 months instead of monthly, which has caused me to be late on my payments several times as I was not aware I wouldn't be getting a monthly bill. Yes, I can go into one of their "partner" branches but it's not at all convenient for me! Oh, btw, the partner branch near me is the credit union I had BEFORE I refinanced with Chartway. Funny ole world, ain't it?

I would not recomment doing business with this place, at least not for an auto loan. 

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Apr 09, 2017
very friendly and helpful
Anonymous Account Holder

when I have had a problem they resole it in a timely manner

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Oct 21, 2016
Painfully Disorganized
Anonymous Account Holder

Had an account there with an auto loan a few years back.  Was not able to pay able to pay online (they didn't support it) and had no local branch after mine closed.  Two months and still no draft on my bank account and a notice I will be repo'ed,  I call yet again and explain to them I have cash and need to make a payment.  They finally mention a partner credit union with GTE I can go in and pay in person.  I get a loan from a different credit union and a cashiers check and pay the auto in full and am told my account is closed and current.  I suppose I messed up by being frustrated and not able to pay on time but would have been convient if one of the other employees had mentioned I could do it locally at a partner branch. This would have solved the issue 100%.

Five years later, get notice about my account being closed due to inactivity.  I call and am told I have a balance (approx $30) in my checking (HAD to have a checking for auto loan).  I give my CURRENT address so they can mail a check and remember it being comfirmed.  Check is sent to the address on file from 5 years prior and never received.  Six months later, I call out of curiosity to see status of check and sent an email that the check is for $430 and need to get notorized and signed affavidit to get second check mailed to current address.   Fill out notorized affadavit (cost $10) send it back and am told "OOPS the amount is in fact the $30 and I will have to get a different copy notorized (again costing $10 and more of my time)".     

In their defense, I did ask them for a good will letter 5 years after the auto repossession in an attempt to improve my credit score while house buying.  I did in fact receive a denial letter in less than a week despite the auto being paid in full immediately after and no further issues with the bank. 

I suppose thanks for the quick response Chartway.  I suppose you should enjoy the remaining $30 in my account that I can't access.

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Oct 03, 2016
Horrible Credit Union
Anonymous Account Holder

This place treats their customers and employees like 3rd class citizens. The branches are disgusting, look outdated and they have turnover like crazy. They are so behind the times in every aspect of banking. They have ridiculous policies to hold on to your money as long as possible. With places such as Navy Federal, Bayport, etc, why would anyone in their right mind bank here?

Avoid Chartway like the plague and use a real credit union.

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Aug 27, 2016
1985 Called and they want their tek back
Anonymous Account Holder

Can't keep up with current technology, tellers are rude and managers have attitudes- forget about trying to get a loan with a good interest rate, go to Bayport or Navy Fed for that.

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Aug 31, 2016

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