I've had an account for years, and was fine with the minimal but sufficient service. My major complaint is with the online services. The entire online banking experience is opaque and frustrating.
Had a dissapointing final experience where I was sent a debit card without being informed which account it was linked with. Overage fees weren't removed despite banking with them for almost a decade without incident. Overall not impressed enough to stick around, have moved my savings to another CU.