CFCU Community Credit Union Reviews

1.0 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Nov 09, 2017
Failed communications are common
Anonymous Account Holder

I use to live locally near a CFCU branch but moved to another state recently. When I was local it was easy to walk into an office and get answers. Now that I'm out of state however it's almost impossible to get in contact with someone. I tend to spend 20-30mins waiting on the phone for an account advisor to answer. This issue has occured on several occasions. The worse part is you constantly here sorry were busy at the moment you can leave a message if you like. If I wanted to leave a message I wouldn't have called the phone number! In some scenarios once you get through to a person they bounce you around to other departments. Normally I wouldn't mind being transfered to another department but most of the internal departments do not accept calls and only accept voicemails. This bank is catered torwards part time workers and college students. If your a proffessional who needs access to banking resources outside of buisness hours or needs to be able to contact the bank avoid it at all cost. 

The only redeeming factor is the lowcost savings account. I might keep that account open since it only requires a 5$ balance. 

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Jun 01, 2017
Said I owed more money than I did
Anonymous Account Holder

My loan was played then suddenly I owe 200 more, they didn't send me a notice and then ruined my credit with late payments. BEWARE

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May 20, 2017
Added almost 2000$ to my loan. ..
Anonymous Account Holder

I check credit karma regularly. I noticed one month my bill went up almost 2000$. Called,was ignored. Called again and told they would look into it. Eventually the lowered it back but would not tell me how the mistake happened. Then they retroactively added 13 late payments to my account, destroying my credit score and now I'm unable to buy house. I have since heard from others same thing happened to them. Tbe refuse to work out a solution. How many people had 1000s added to their bill without their knowledge??

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