Cenlar uses Loan Administration to allow its customer to use an online system. The system is at its best outdated. Long story short, it took them 2 weeks to give me online access to MY account after multiple emails requesting the account be unlocked since there were no number to call. They unlocked the account but there were random security password that I have never set up to gain access. After I exhausted all of my options, I called Cenlar and were given a runaround that they'll unlock it which the same thing happened. After like 10 emails and two weeks later I was given access to my account.
I don't mind them as a lender since I do automatic bank draft and everything seems to be fine.