Cenlar FSB Reviews
May 08, 2017
One big headache.
Anonymous

I have never dealt with a company that has such terrible customer service. Every call to customer service resulted in long wait times on hold, "while they notate your account" 20-40 minutes later they get back to you but the result is you calling back 6 times at least to get the issue resolved. Often, I had to call the original mortgage lender to have his customer service reach out to a supervisor at cenlar and even then, the issue wouldnt be resolved until we called multiple times. Basic things that as account number changes or updated home insurance information that had to be linked to the escrow account.

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