We currently have a business with many vehicles, On Feburay 13th I ordered additional cards, it is now April 5th and I have not seen any additional calls. I have called the company 5 times and all I get is the run around. I thought it was a joke when I was told 14-21 business days to get a card! I called again today, and after promising me on March 22nd that I would see the cards in 5-8 business days, they were putting a rush on them, I was told that the cards were not actually ordered on April 3rd, and I will have to wait an additional 12-21 business days? Very unorganized and unhelpful staff!!!!
Closed my card because of inactivityfo r one year. I had been a faithful cardholder for seven years paying on time or early ALWAYS, never a missed or late payment. These folks did not notify me of this, I found out when I tried to use the card and it was denied. What a bunch of a..holes.
Citi has horrible customer service. I would not receommend them to anyone. I still have the Costco card, however, I am cancelling that one as well. They do not know how to service customers respectfully. I guess I am used to the higher standard with Amex.