CitiBank Reviews
Jul 29, 2016
customer service reps are awful !
Anonymous

had a CL of 2500 and out of the blue they lowered it to 400 and raised APR from 16.9% to 28.9% and said it's due to not using it enough.

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Apr 05, 2017
Phillips business fleet card
Anonymous

We currently have a business with many vehicles, On Feburay 13th I ordered additional cards, it is now April 5th and I have not seen any additional calls. I have called the company 5 times and all I get is the run around.  I thought it was a joke when I was told 14-21 business days to get a card! I called again today, and after promising me on March 22nd that I would see the cards in 5-8 business days, they were putting a rush on them, I was told that the cards were not actually ordered on April 3rd, and I will have to wait an additional 12-21 business days? Very unorganized and unhelpful staff!!!! 

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Mar 05, 2017
Surprised I was approved
Elissa2017
6 Contributions 42 People Helped

Accepted with mid 600 scores across board.

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Jan 27, 2017
A pain in the ***
Faithful2thee
3 Contributions 5 People Helped

This card has cost me $132 in bank fees in the last 2 months. Apparently if u set up auto pay and pay before the auto payment date, it still takes a payment even though the balanve is $0 smh being that i have an account for bills only, this card is always trying to take money that isnt there (bcuz a biller has already taken their payment). Once they try to take a payment, they have to try 3 times before it stops (or so i was told). All i wanted to do was pay the full balance off, now im also going to close the account

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May 13, 2017
Terrible Customer Service
Anonymous

Citi Customer Service is TERRIBLE!  I was a customer from 1999 to 2017. 18 YEARS. I received a late fee when my online banking service transposed a number.  I called customer service, explained the situation, and asked for the late fee to be removed.   I offered to send documentation from my bank but they were not interested.   I was put on hold numerous times while they "reviewed the account."  After 45 minutes on the phone, I spoke to a supervisor.   They refused to remove the late fee because it was allegedly my bank's fault not theirs.  Obviously, they did not want further business from me.  I hope the $25 late fee was worth losing an 18 YEAR customer.  

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Mar 22, 2017
Good cash back, awful customer service
Anonymous

While the cash back is good at 2%, anytime I had an issue it would take 30-60 minutes to solve (forgotten password, lost card, retrieval of previous statements on a credit card that was lost/stolen)

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