CitiBank Reviews
Jul 29, 2016
customer service reps are awful !
Anonymous

had a CL of 2500 and out of the blue they lowered it to 400 and raised APR from 16.9% to 28.9% and said it's due to not using it enough.

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Jun 07, 2016
Good card - provided you PIF
WannaBeCCConnoisseur
Top Contributor 26 Contributions 35 People Helped

Apply during the bonus period. Watch out for the interest rate. It's pretty high but if you PIF you have nothing to worry about.

Customer service: I believe it's outside the U.S. and I've definitely experienced better service. Read the fine print regarding when payments are posted.

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Jul 09, 2016
Anonymous

You'll never get a decent interest rate with this card....it's all about the money for them.  They could care less about how long you've been a customer in good standing.   My interest rate is rediculious!!

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Oct 01, 2016
Very easy
Anonymous

I applied for this card i was approved really fast.. Got myself a 400 dollars credit limit

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Dec 06, 2016
Horrible customer loyalty
mwrood
2 Contributions 1 Person Helped

Horrible company! Allows contractors to commit blatant fraud, drags the dispute on for 90 days, and then sides with the contractor who has OBVIOUSLY submitted fake "evidence". Doing all of this while continuously asking for more documentation, that has absolutely nothing to do with the case. How is a person suppose to get a "refund authorization" from someone who is a scam artist?!?!? That makes absolutely zero sense. Way to be incompetent. My dog has more common sense than your "investigators".

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Nov 10, 2016
Citi bank is horrible to deal with
JaycieEdwards
1 Contributions 0 People Helped

I had my card since 2012. I went on the website and wrote an email saying I wanted to cancel it. Not even one minute after sending the letter o called them and talked to them about canceling and why. They offered me a low interest rate and I decided to keep the card. After hanging up with them not even 5 min I got on my account to find it had been canceled. I immediately called them back asking why they canceled because I changed my mind and told them not to. They told me they couldn't re open my account after they canceled it even though it was there mistake! I don't feel like that is very good customer service at all. So in order to get my card back I would have to re apply for a new one. 

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