had a CL of 2500 and out of the blue they lowered it to 400 and raised APR from 16.9% to 28.9% and said it's due to not using it enough.
We currently have a business with many vehicles, On Feburay 13th I ordered additional cards, it is now April 5th and I have not seen any additional calls. I have called the company 5 times and all I get is the run around. I thought it was a joke when I was told 14-21 business days to get a card! I called again today, and after promising me on March 22nd that I would see the cards in 5-8 business days, they were putting a rush on them, I was told that the cards were not actually ordered on April 3rd, and I will have to wait an additional 12-21 business days? Very unorganized and unhelpful staff!!!!
This card has cost me $132 in bank fees in the last 2 months. Apparently if u set up auto pay and pay before the auto payment date, it still takes a payment even though the balanve is $0 smh being that i have an account for bills only, this card is always trying to take money that isnt there (bcuz a biller has already taken their payment). Once they try to take a payment, they have to try 3 times before it stops (or so i was told). All i wanted to do was pay the full balance off, now im also going to close the account
Sent in legal documents to get name change on account. Instead my account was close. Call customer service to see why. Was told I call in to close my aco****. NOPE!! I told the representative that I did not call in to close my account. I call prior to see how I would be able to get my name change NOT to close my account down. Then the representative told me that's why my account was close because I have to get a name change. Not once while I was dealing with my other credit card companies about my name change did I have any of those accounts close. Hang up on representative. Call back again to talk to another representative. Was told the same thing, then transfer me to an account supervisor. Account supervisor put me on hold, says she was gonna go look at the documents that came in. Told me they recieved my legal court order. Will reactive my account within 48 hrs to reflect the new name change. Two days goes by, my account was reopen. Waiting for name change. One week goes by, name was still not change. Finally call back again to see what's going on. End up being transfer to an account supervisor again. Was told by account supervisor that there's nothing on my file that shows that the legal court order came in. Also that they don't recieve any documents and that account manager cannot change the name, that only the back office receives documents and they are the one who does the changes. She then goes to say, however, citibank did received a written notice to close the account down. NOPE! I have never sent any written notice to close the account down. Only sent in legal court order for name change. So basically, my legal court order arrive to Citibank and they screw up, close my account down instead of making the changes. Also end up loosing my court order which has all my personal information on it. Then the first account supervisor lied, saying she got my legal court order and will make sure the changes are made to reflect my new name. Customer service representatives didn't once mention to me that a written letter was sent to close my account down, only told me that I personally have call in the request the closure of my account. So many errors for one request.