great customer service
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Citi Customer Service is TERRIBLE! I was a customer from 1999 to 2017. 18 YEARS. I received a late fee when my online banking service transposed a number. I called customer service, explained the situation, and asked for the late fee to be removed. I offered to send documentation from my bank but they were not interested. I was put on hold numerous times while they "reviewed the account." After 45 minutes on the phone, I spoke to a supervisor. They refused to remove the late fee because it was allegedly my bank's fault not theirs. Obviously, they did not want further business from me. I hope the $25 late fee was worth losing an 18 YEAR customer.