I have been a member for over 15 years, but everytime I have tried to get a loan or extend my credit they are difficult to work with. I have fairly good credit too, you would think thy would help out loyal customers, and want my business. I feel like there was a time where their customer service was really good too, but it is just hit and miss with who you get. They are outdated and I am much happier with my Bank. I will be closing my account soon becuase I hate how I am treated when I walk into certain branches.