America First Credit Union (AFCU) Reviews

2.8 out of 5 stars
6 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

3 5
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These reviews were written by current and former account holders in the last year.

May 02, 2017
Terrible
Anonymous Account Holder

My whole process of my new car loan with America First has been a joke.  Wrong information from customer service leading me to waste my time.  Now I find out I have to do an external transfer and then pay the bill that way.  They are almost forcing you to have to switch your money over there so that you can make your montly payments.  I much prefer Mountain America or Utah Community Credit Union, I have never had a problem with either one of those.  America First has been the most complicated car payment access I have ever set up.  It is ridiculous and very frustrating.

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Apr 19, 2017
Great Credit Union or the Wasatch Front
RECRANGER Account Holder

I've had my checking account through AFCU since 2005. I've had several loans through them, credit cards, savings, and money market savings accounts. They have great customer service, and follow up on all issues I've ever had. I've used them all over the US, which can be a bit of a pain for ATM fee's outside Utah. If you are living in Utah, especially the Wasatch Front, they are all over the place. The only place I'd consider over/in competition with America First in Utah is Mountain America Credit Union.

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Jan 30, 2017
Plan on closing my account ASAP
Anonymous Account Holder

I have been a member for over 15 years, but everytime I have tried to get a loan or extend my credit they are difficult to work with. I have fairly good credit too, you would think thy would help out loyal customers, and want my business. I feel like there was a time where their customer service was really good too, but it is just hit and miss with who you get. They are outdated and I am much happier with my Bank. I will be closing my account soon becuase I hate how I am treated when I walk into certain branches. 

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Jan 20, 2017
Out Dated
Anonymous Account Holder

With so many other credit unions out there to choose from, America First would be last on my list. This day in age, you need and updated website and app. I can't get any of the things that my other financial institutions offer. Very basic things like a bio-metric scanner (finger or eye) and alerts for charges/deposits are two simple things that I feel like every institution should have. I'm not even an angry customer, it's more just that things are so out dated that I had to leave for another institution.

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Jan 06, 2017
Been with them for 15 years and LOVE it!
Anonymous Account Holder

I've never had a bad experience with them in my time here. The staff has always been helpful 

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Dec 22, 2016
Over promise under deliver
XanderXone Account Holder

would have thought they would be more understanding. That's why I went with them in the first place. Whether it's charging me with their expensive insurance whilst the truck I just bought sits in a shop for two months (my truck was covered by the shop's insurance) or requiring me to have full coverage insurance on my truck when I am deployed to serve this great country.... ya the title "America First" is a little misleading then.

Also, their "low interest auto loans" are slightly misleading. They advertise 3.2 percent, I have excellent credit but pay much more than that on both my vehicles. They find every reason to bump the rates up.

Everything else though I have been happy with. The branches always have great staff.

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