Overall, the process resulted in me losing trust in Amerisave approximately 14 days before closing. Problems encountered included a lack of communication leading up to time critical deadlines, loss of documents uploaded, request for the same documents to be uploaded multiple times, and being non-commital on important facts (such as acceptance of specific documents). In addition, the loan processor seemed to lack common sense (but I might be able to overlook that since they were loaning me money). On the plus side, everything was handled online (nice, but with problems) and they did close on my loan (but with significant stress and regular prodding and follow up from me). This was my third loan with Amerisave over the past 5 years and will be my last.