They are the worst. There customer service is horrible as well. They don't ever listen to you and they don't want to help you. I promise you they will screw you over.
The bank has a program for military if they have payment problems but when transitioning out of the military there is nothing to help a wounded veterans. The problem I see with this is Military pay doesn't change usually but does has a dramatic change when getting out. Especially when wounded from combat, the veteran is on the wait game from the VA. When asked for help from Ally they said " if I were in active duty they could help" "nothing they can do for a Veteran that was just notified that VA finished the claim and I awaiting back pay". We usually repo at 90 but we repossessed my vehicle at 75 days after being with them for 36 month with 4 months left on the lease.