Ally Bank Reviews
May 11, 2017
No Customer Service
Anonymous

The product is good. But good luck finding someone to talk to if there is an issue. 

more ...
May 23, 2017
Good so far
onlycorvettes
1 Contributions 0 People Helped

I recently switched to this bank because it was something I could access nationwide and since I travel for work I needed that. I switched from a small time credit union that, while good, could not offer the constant customer service Ally has. Have a question? Open up a chat with them, you can even do it on your computer while at work. I have not had to make a phone call yet, all my questions have been resolved over chat. My new debit card arrived less than a week after I opened the account. 

The only downside is that it takes 3 days for money transfers directly from another bank. BUT THIS IS CLEARLY STATED WHEN YOU INITIATE THE TRANSFER. So it's not like its a surprise and in general a few days is pretty standard (IMO) for a bank transfer. Most of the other times I've done a bank withdrawl it takes a few days at other institutions. It does also take them a few days to post a check, but again I guess that isn't a surprise/isn't too far off from other banks I've had. I'm still just happy I can do mobile deposit!

more ...