Fair rate and easy online account maintenance. No problems.
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I did a wire transfer using your Zelle service which never arrived at its intended destination. I've spoken with 6 different customer service reps, and not only do they flatly deny there is anything i can do, but they also give me conflictive information. I've clearly explained i want a trace back on my wire transfer and they say it is not even a possibility. As of today, i've been calling for over a month and spent countless hours with customer service. My $540 are lost in limbo and Ally washes its hands since they use a third party service called Zelle. Zelle cannot help me and there is no way to get my money back according to Ally. Stay away from this joke of a bank lest something goes wrong and the uselessness of their customer support leaves you stunned. To add insult to injury, i have the federal reserve trace number and they are unable to use it! Hopeless.