I've been with this bank for a year now with only positive things to say. Never a wait to speak to customer service, I get all atm fees credited back, and I've never spoken to a foreigner through customer service.
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This bank was ok UNTIL I started getting fraudulent charges to my account. I sent them whatever forms needed to be filled out and signed, and they say that I filled it out wrong. SO, I filled out another one as correctly as I can and even called to ask and make sure I was doing it right. No luck. They gave me back the 2gs of fradulent charges at first, but the form was filled out "wrong" still so they took the 2gs back. This was a little after receiving my tax refunds. I kept going back and forth with them for a few months, and they suddenly closed my account on me. I didn't want anything to do with them by then. That was 2 years ago. However, recently I found an uncashed check from them for funds that was left from my account that THEY closed. I called to see if this can be reissued to me, an amount of $455. They've been giving me the run around once again. They say they will send me through mail or email some bs form again that I need to fill out. Supposedly it takes 1-2 business days for an effing email???? I called them around 5 times in the past month. Most likely I will not see my funds. I don't normally write reviews ever but they suck.