My husband had his truck financed through his credit union. We paid $32,000 to pay it off and they put it in a savings account knowing that we didn't bank there. After going through several people to get the money in the right direction, there was no apology or empathy concerning our situation. They took their time in processing the lien release and we still haven't gotten the title with payoff being over a month ago. Everytime we called, we got different answers. The staff is unprofessional and I would never recommend this institution to anyone.