ABNB Federal Credit Union

1.0 out of 5 stars
3 Reviews

From Account Holders in the last year


Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Dec 22, 2016
Non existent services.
Anonymous Account Holder

ABNB has no current online banking assistance or any sort of assistance over the phone for any issues with their accounts. I had a loan out for a vehicle that was totaled, when trying to get the bank to give me information on the services i need refunded for the GAP insurance to pay off the remaining balance they provided no information. When attempting to cancel payments on the remaining balances due to the vehicle being totaled they still continue to charge my account and they do not have any sort of online services to cancel or hold such payments requiring everything they do in person or via fax which if you dont have a fax machine becomes neucence. Their customer service is friendly but many times they cannot provide information, or have no information on the question you are asking, you cant even get your account number and transit number like many other bank services provide for ease of access. If you need that information from them it requires a letter or an email which the latter is not provided in the time frame that they say will be provided in.

All in all it is a bank that does have friendly staff but when it comes to you as a member they provide almost no services, and the services they provide requires you to have a local branch or another branch that is connected to their network which if you rely on online or mobile banking this bank does not and it seems will not provide you with services you need. 

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Aug 13, 2016
Overall horrible experience!!!
Anonymous Account Holder

My husband had his truck financed through his credit union. We paid $32,000 to pay it off and they put it in a savings account knowing that we didn't bank there. After going through several people to get the money in the right direction, there was no apology or empathy concerning our situation. They took their time in processing the lien release and we still haven't gotten the title with payoff being over a month ago. Everytime we called, we got different answers. The staff is unprofessional and I would never recommend this institution to anyone. 

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May 10, 2016
Fraud Department is BS
drs120 Account Holder

I was the one that caught Fraud activity on my account which is now -147.93, I conyacy on 4/30 it is now 5/11 still no resolution I have called and verifyed they have recieved everything and the CSR said yes. I was told it would be fixed on 5/4 , 5/5, it 5/11/2016 . I have contacted and put in a compplaint with the NUAC CAC about this I have recieved the worst customer service over this and they are not FIXING the problem. I have bills that have been declined , and the Bank rep told me to pay the 147 IM not paying for something I did not do. AND its sad that I cuaght the fruad not them!

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