$50 cash back with AT&T High Speed Internet

ATT is the worst internet provider I have had to deal with. I switched from Comcast to ATT on this promotion a year ago thinking I would save money and that it couldn't be much slower. It is wayyy slower than Comcast cable (over 3-4 times slower) and more expensive than what I now pay for comcast (granted at a promotional rate). Plus, ATT has horrible customer service and in my experience lies to customers. It says "without the need of local phone service" but when I signed up I was told that was only if you get TV service through ATT, so I ended up having to pay an extra $10 a month for the most minimal phone service (no long distance and limited local). The free gateway rebate was another way for them to try to rip me off, I was told I had to have service for a couple months before they sent the rebate, then they told me 6 months, then after 6 months they told me I took too long and the offer expired. The cash back part I was told was on its way month after month until after a few months I was told that I had not qualified for it (contrary to the contract that fortunately I kept). The installation took an extra two weeks because I ordered online and the phone number I was assigned was also assigned to someone that ordered service by phone hours later causing my original order to be dropped (it took 4 different "supervisors" and 3 hours on the phone to figure out how it happened and reorder service). Did I mention customer service is horrible, I would wait on average 25-30 mins on hold before reaching a representative on the phone and if you ask to speak with a supervisor you get transferred to another general representative or are told there are none available. I was eventually able to get all my rebate and promotional money but only after a few dozen hour long phone calls, complaints through the better business bureau, and many emails including copies of my contracts to prove what was offered (as they would claim there was no such offer ever available).

This is a promo rate and it expires.

If you're renting an apartment for a year, then take it. For everyone else, avoid avoid avoid.

Worst service ever! They will give you nothing but problems. When you cancel, they will keep sending you bills. Also, they will keep calling you with offers to come back to them.

Another way they get you is by "bundling" all the services together. I figured it was cheaper to have the basic line, DSL, and Dish combined than it was to pay for everything separately. We went with the Silver package from Dish, and the medium DSL speed. The speed seems fine for what we are doing and we are running a wireless network at home. Our bill is less than $100 a month for all three services. If someone can come up with a better solution for internet and TV, please let me know.

AT&T is a dinosaur whose business model is to charge you for stuff you already should be able to do free..by lobbying congress.