Home Loan Reviews Advertiser Disclosure

PennyMac Loan Services, LLC. - Mortgage

2.5 out of 5 stars
2 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5
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These reviews were written by current and former borrowers in the last year.

Nov 19, 2016
I would do it all over again.

PennyMac is about to foreclose on my home.  I tried getting a lower payment, couldn't.  Ultimately I had to choose, medical care or home.  I chose medical care.  Now I am getting well but faced with "how to find a home, rent or otherwise, with bad credit and pets.  PennyMac did try to help me.  The laws and investers controll a lot of the actions of all lenders.  Just because they cant help you in your time of need, does not mean they did not care.  They listen, searched for options, and worked hard on my behalf.  For that I give them a 4.  I took 1 star away because they made an error on my streamline refinance that caused my house payment to increase by $900 a month and left me without options.  Their error, I paid the price.  

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Aug 01, 2016
BBB Compaints Filed today
Anonymous Borrower

This company is really dishonest and not very nice to deal with. Customer serivce is horrible and they don't listen to you. Beware of dealing with them I am trying to scare everyone away so you don't get screwed like I did.

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