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goodmortgage.com

1.0 out of 5 stars
1 Review

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

1 5
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These reviews were written by current and former borrowers in the last year.

Sep 15, 2016
Bad Experience
Anonymous Borrower

I have to say that the refinance process was going well and then as others have mentioned before, all communication suddenly halted from the company. After months of waiting, not even a single email or reply back to the ones we sent.  Terrible customer service to the point we went ahead and are refinancing with another company instead. Don't let the low rates they offer lure you in, not worth the service. We are in the process of trying to get refunded for all the fees we paid but as before, there has been absolutely no communication from them. Here's to hoping.

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1 Reply
Sep 29, 2016

We are sorry to hear about your experience and would like to work with you to resolve your concerns with your mortgage. Please contact us at ConsumerComplaint@FGMC.com. Thank you – Liz Frey, Consumer Complaints Manager

 
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