First Citizens Bank - Mortgage Reviews

First Citizens Bank - Mortgage Reviews
1.0 out of 5 stars
1 Review

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former borrowers in the last year.

Jul 07, 2020
Horrible, Awful Bank to Deal With
GinFred1 Borrower

They have an absolute garbage website that seems like it is from the mid-90s.  You can't pay your loan online through their website unless you have a bank account with them.  They sent me a bill for over $400 for backdated interest when they had only held my loan for a month and I had always paid on-time.  Then I paid the amount from the pay-off statement before the due date and they sent me another bill for $57 even though my account showed as paid off on my account page and on my credit report.  They will nickle and dime you for every thing that they possibly could. 

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