Tried to charge $2400 for a small bicycle hitch that was added. No issue paying for removal, but $2200 claiming the frame was drilled is a SCAM. It is illegal to drill the frame of a modern car, and they are so hard it's almost impossible. It was 4 bolts through existing holes!!! They won't listen or budge. Faxed the instructions for the hitch. No VW ever again!