United Services Auto Reviews
Sep 20, 2016
small used car loan

We never finalized this loan because we would have lost the car we were trying to buy if we waited on USAA.  We were approved in 5 minutes, but was given conflicting info several times.  Was told to go to seller and photo title- they didnt like it but they let us do it-2 hrs driving.  Was told check would be issued same day if received photo by 4.  Was told the next day the check would be mailed so would take 2-3 days.  Called back after emailing pics and was told back check would be mailed to seller not us.  We had already agreed with the seller to pay them out of pocket next day so we didnt lose car, but they would have been paid twice.  THE WHOLE THING WAS A MESS AFTER 30 YEARS OF MEMBERSHIP.  

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Sep 04, 2014
Best around
1 Contributions 49 People Helped

I've been w/ USAA since 1963 when I joined the US Army.... and stayed ever since.  Best customer service one can find!!

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Oct 18, 2016
I have five vehicles insured with USAA
1 Contributions 0 People Helped

USAA has excellent customer service and they always go above and beyond to accomadate my needs.

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