I have been very disappointed with USAA in the past 2 years. Prior to that they were amazing, good rates, great service. Last year I received an increase that they said was "statewide". Most recently I bought a new vehicle and transferred my policy, they quoted me a discount of a few dollars a month. When I received my first bill I was surprised to find an almost 25% increase. I called and discussed, and after 25 minutes on hold, they claimed there was another "statewide" increase and that it was due also to the change of vehicles. I have quoted other policies and found better rates now, which was never possible in the first 8 years with them. The service has gone done and the rates have gone up, and I have never had an accident or claim. I am saddened that they have bad these sacrifices in order to broaden their customer base and I have finally given up.