United Services Auto Reviews
May 29, 2017
17.5% percent
Anonymous

I asked for a personal load, 84 months.  I thought I bank with them for nearly 20 years let me give them a try.  After several phone calls and email about two days they approved me.  I thought I heard the guy say on the phone 17.5%.  my credit cars which nearly run a zero balance monthly could have given be the loan I asked for, for about half of that* (variable).  Fast forward, I wanted to see the and verified if the interested rate was in fact 17.5.  I chicked online to view the docs.  I was shocked to see it was true 17.5.  I quickly loged off in horror.  a few days later I came back and realized the money had already been deposited to my account which was good but after two das had gaind (-) 100+ in interest. 

Do not get a loan with USAA!!! DO SO AT YOUR OWN RIST....

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Jun 10, 2017
Nightmare
Anonymous

We had two accidents, the first my wife was at no fault and the other party never reported it, and USAA started to process the accident as my wife being at fault. The second was a freak accident at which the adjuster changed several times. It was unclear whom I was supposed to be communicating with, and took a very long time to work through (months). The truck was only in my possession for 13 days and they tried to make a $2600 difference between the finance cost and how much the payout was going to be. Furthermore the car buying service did not help me at all. Now I am out a truck and although I have the same credit score I cannot get another loan, even after the truck is off my credit report. What a load of bs when I've had over 10 years with USAA and decent credit. I cannot wait to move everything out of USAA!

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