After I was rear ended and the other party was found 100% at fault I had to work my my insurance company (Safeco) because the liable person was under insured. I called my Safeco adjuster every day for three weeks and he never answered my call. After escalating the issue they assigned a different adjuster to the claim and it took another two weeks to send out an adjuster .... So it took 5 weeks to even get someone to look at the vehicle. I also had physical injuries and they called me to intimate me about how difficult it would be to collect on my medical expenses that I paid out of pocket. To make a long story short, do not do business with this company! You aren't buying insurance. You have been warned.