We were transferred to different loan representatives throughout the loan process. Each one was unhelpful - wouldn't answer questions through emails, would just answer back yes or no ignoring most of what the email said. Didn't keep us informed through the entire process - we had to pay for TWO appraisals and didn't even know they had ordered the first one. The Solutions Specialist had the underwriters audit my new employment verification two days before I began and shut down the loan completely. Waste of time - and may not even be able to get another mortgage through another company in time to get the house we want.