Progressive Direct Reviews
Jul 28, 2017
Should be 0 stars
Anonymous

We only have Progressive for our boat and otherwise stick to USAA. USAA does not insure boats and partners with progressive on this. What an unbelievable disappointment. We filed a very legitimate claim when water in the gas caused our engine to be destroyed. We were treated like the enemy rather than the customer, it took two weeks for the claims adjuster to even come see the boat, they strong-armed us into doing an engine tear down, and after all that, they denied the claim on falsities and forced us to pay for the engine tear down. I had to constantly reach out to them to find out what was going on and the status of the claims process. Terrible coverage, terrible customer service and terrible company overall.

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