The staff was knowledgeable and very professional. The process was simple and Kimberly Aguila is an absolute pleasure to deal with. She promptly emails you all necessary documents that require your action and explains what needs to be done thoroughly throughout the entire process. My ONLY issue is that financing is a little slow, I was refinancing with this company for about ~4 weeks. It’s my first time so I don’t know if this is average, fast, or slow but with how quickly things were taken care of on my end, you’d think things would be a little more expeditious on the financing portion. I would STRONGLY recommend open road for anyone looking to refinance their vehicle.