I have been a customer for over 15 years, no claims ever, always paid on time, had both auto and home. I dropped the auto because we are down to one car and my husband has a different insurance. I just got the package for the homeowner's insurance and it went up 30% due to my credit score (job loss, medical debt). I am disappointed that I didn't get back the same loyalty I gave them. Talk about kicking someone when they are already down. I, too, will be shopping around.