Had one of the worst customer service experience dealing with their CC. They didn't revert fines for late payment, even though they didn't send me the statement and later they found that they didn't update my address for delivering the statements. In spite of their agent agreeing to my suggestion of clearing the current months due amount along with next months payment, they reported it as delinquent account to credit bureaus. Don't know whether to call it poor communication or lack of sensitivity towards customers but I'm totally done with them. Even after bringing it to the Customer service Sr. managers notice, they didn't show the professionalism expected of a company with international standards. Totally disappointed.
Used their service for leasing 2014 Leaf
Had one of the worst customer service experience dealing with their CC. They didn't revert fines for late payment, even though they didn't send me the statement and later they found that they didn't update my address for delivering the statements. In spite of their agent agreeing to my suggestion of clearing the current months due amount along with next months payment, they reported it as delinquent account to credit bureaus. Don't know whether to call it poor communication or lack of sensitivity towards customers but I'm totally done with them. Even after bringing it to the Customer service Sr. managers notice, they didn't show the professionalism expected of a company with international standards. Totally disappointed.