My brother gave this to me as a gift. I made the mistake of setting it aside and called to activate it about a year later. The woman on the phone gave me a very hard time, asked for my SS number, address, etc. then said it was expired and she could not activate it. I told her I live in NJ and gift cards can't expire here (not to mention the expiration date on the card was 2018), and she said they'd send me another one. When the card finally came, I went online to activate it only to see that they have been charging me $5.95/month for a year and now I have a $0 balance. I can't believe they can get away with that! I hadn't even activated the card!