I have been making my payments on time sore several years now, I have not changed anything on my account. When I went to sign in it said I had the wrong password! Which I can assure you it was the same password I’ve been putting in for about 6 years now! When I called they told me I didn’t have an account! And they I told them the account was under my mothers name, but my name is on it too cause she co-signed my loan! Ugh! Screw you nelnet!