I have had this card a few weeks now and used it multiple times, talked to a customer service rep just for security reasons due to apple pay but was a very nice gentleman and I could undrstand him unlike most other card companies.Like the others stated, if you want to swing another $500 AF then by all means do the black card. I am currently not traveling by plane due to having an infant at home but, as soon as we are ready I will most likely upgrade to the black card.
What you should know.... every app turns into a manual process.
It took about 30 hrs from the time of submit for acceptance notification.
The app update site is truly the best at letting you know your status.
Chase Sapphire Reserve will expedite NEW approved cards, they will not for some reason. (Odd)
Would I recommend the card? 1- To each his own. 2- I do not have enough customer service interaction, problem resolution, reward redemption to give honest feedback.